• Temporary
  • Liverpool
  • 12.50 GBP / Hour

Website SLR Solutions

Inbound Advisor – Location: Liverpool L10

Days: Monday to Friday, will include approx. 1 Saturday and 1 Sunday month (1 – 2 days off in week)

Rota: 40 Hours a Week
Subject to workload **

07.00 – 15.30 **
07.30 – 16.00 **
08.00 – 16.30
08.30 – 17.00
09.00 – 17.30
09.30 – 18.00
10.00 – 18.30
10.30 – 19.00
11.00 – 19.30
11.30 – 20.00

Accountabilities/Responsibilities

  • Managing all enquiries from multiple communication channels including phone, live chat, email, web and social media
  • Booking viewing appointments and bookings
  • Follow up on all enquires
  • Updating all databases accurately to allow for effective analysis
  • Liaise with the property teams regarding local sales activity and ensure they have all of the tools required locally to drive lead conversion

Skills

  • Passionate about customer service
  • Must have very strong written English skills for communication to customers
  • Proven track record within a customer support role.
  • Experience with web, social media and email sales campaigns
  • Ability to work as part of a team
  • Excellent organisational skills

Personal Qualities

  • Must be performance driven
  • Delivering high standards
  • Commitment to equal opportunities
  • Willing to be flexible and respond to changing circumstances

Experience

  • Experience of working in sales, customer service, retail, or hospitality

 

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